Clinivox · AI phone assistant for medical practices
Less time on the phone. More time for patients.
Clinivox answers calls, captures requests in a structured way and helps with appointments, so your practice team can focus on the patients in front of them.
Product interface with demo data. Names and figures are fictional.
The problem
The phone is often the biggest drain on front-desk time.
Appointment requests, repeat prescriptions, questions about opening hours: a large share of calls to medical practices are routine. At the same time, the team has to look after patients on site. The result is busy lines, constant interruptions and pressure that is felt everywhere else.
A digital assistant that listens and organises.
Clinivox is an AI-powered phone assistant that handles calls in natural language. It understands the caller’s request, asks targeted follow-up questions and hands your team a clear, structured summary, or resolves routine requests such as appointment enquiries directly, within the rules you define.
How it works Three steps to a calmer practice
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Call
Clinivox answers, introduces itself as a digital assistant and captures the request in conversation.
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Structure
The request is categorised: appointment, prescription, question or callback.
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Handover
Routine requests are handled directly; everything else reaches your team in a clear overview.
Resource focus
A practice’s most valuable resource is its team’s time. Clinivox is designed to give that time back where it matters most: to patients.
What Clinivox can take on
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Answer calls
in parallel and during peak times
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Book and reschedule appointments
within your practice rules
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Handle appointment requests
captured in a structured way for your team to confirm
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Take prescription requests
fully documented instead of scribbled notes
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Answer frequently asked questions
such as opening hours, directions or procedures
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Capture patient requests in a structured way
with a clear handover to your team
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Improve availability
including outside regular phone hours
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Integrate with practice workflows
connection to scheduling and practice systems
Principles
Designed for the sensitive reality of medical practice
- Transparent Callers know they are speaking with a digital assistant.
- Supportive, not a replacement Clinivox relieves your team. Medical decisions remain with qualified staff. Clinivox does not diagnose or give medical advice.
- Privacy at the core Health data deserves the highest level of protection. Data protection and information security are built into Clinivox’s architecture.
- Tailored to your practice You decide which requests Clinivox handles itself and which go to your team.
For practices that want to support their team
Clinivox is designed for medical practices, medical care centres and other healthcare facilities with high call volumes, from single-doctor practices to multi-site groups.